Refund policy

Refund & Returns Policy

At Larkette Studio, we are committed to providing high-quality wigs that meet our customers' expectations. Due to the hygienic nature of our products, please read our returns and refund policy carefully before making a purchase.

Returns

For hygiene and safety reasons, we only accept returns if the wig is unused, unworn, unaltered, and in its original condition.

To qualify for a return:

The return request must be made within 7 days of receiving your order.
The wig must not have been worn, washed, cut, coloured, bleached, styled, or altered in any way.
The lace must remain uncut.
All original tags, packaging, accessories, and gifts (if applicable) must be included.
The wig must be free from makeup, perfume, smoke, pet hair, or any signs of wear.

Any item that does not meet these conditions cannot be accepted for return.

Non-Returnable Items

We cannot accept returns or exchanges for:

Wigs with the lace cut.
Wigs that have been worn or tried on beyond fitting.
Wigs that have been washed, coloured, bleached, curled, straightened, or chemically treated.
Clearance, sale, promotional, or discounted items.
Custom or special-order wigs.
Gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved:

Your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
Return shipping costs are the customer's responsibility unless the item arrived damaged or we sent the incorrect product.

Exchanges

We gladly replace items if:

You received the wrong item.
Your order arrived damaged.
There is a verified manufacturing defect.

Please contact us within 48 hours of delivery and include:

Your order number.
Clear photographs of the item.
A brief description of the issue.

If approved, we will arrange a replacement at no additional cost.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.

Claims made after this period may not qualify for a replacement or refund.

Return Shipping

Customers are responsible for the cost of returning eligible items unless the return is due to our error or a manufacturing defect.

We recommend using a tracked courier service, as we cannot be responsible for items lost in transit.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow our returns process if eligible.

Processing Time

Please allow:

2–3 business days for return inspections.
5–10 business days for approved refunds to reflect in your account, depending on your payment provider.